Smart Sigma Privacy Policy

Last Updated: September 2026

Smart Sigma Tech Solution respects your privacy and is committed to protecting the information provided by customers and users of our website, products, applications, and services.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile applications, IoT devices, and related services.

1. Information We May Collect

Depending on the service you use, we may collect:

• Name

• Mobile number

• Email address

• Institution or organization details

• Student information required for attendance management

• Attendance records

• Test marks and academic information, where applicable

• Device-related information

• Information provided through contact forms

• Payment and transaction-related information required to process an order

We collect only information that is reasonably required to provide and improve our services.

2. How We Use Information

Information may be used to:

• Provide and operate our products and services

• Manage student attendance

• Display attendance information to authorized users

• Provide parent notifications

• Provide WhatsApp notifications where enabled

• Maintain test marks and performance records

• Provide customer support

• Process orders and subscriptions

• Improve our products and services

• Maintain security and prevent unauthorized access

3. Student Information

Our Smart Attendance solution may process student information provided by an educational institution or authorized administrator.

Such information is used for attendance management, reporting, notifications, and other features enabled by the institution.

The institution or authorized administrator is responsible for providing accurate information and ensuring that appropriate authorization is obtained for the use of student information.

4. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

5. Third-Party Services

Our products may use third-party technology and communication services for functions such as cloud data storage, application services, notifications, payment processing, and WhatsApp communication.

Information shared with such services is limited to what is necessary for providing the relevant functionality.

6. Payment Information

Payments may be processed through authorized payment gateway providers.

Smart Sigma Tech Solution does not intend to store customers' complete card, UPI, or banking credentials on its own systems.

Payment processing is handled by the applicable payment service provider according to its policies.

7. Data Retention

We retain information for as long as reasonably necessary to provide the requested services, maintain business records, meet applicable requirements, or resolve disputes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

Terms & Conditions

Last Updated: September 2026

Welcome to Smart Sigma Tech Solution.

By accessing our website or purchasing or using our products and services, you agree to these Terms & Conditions.

1. About Our Services

Smart Sigma Tech Solution develops IoT-based devices, software applications, and technology solutions designed to solve practical real-world problems.

Our products may include IoT devices, mobile applications, cloud-based services, communication features, and customized technology solutions.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, and pricing.

Product specifications, features, availability, and pricing may vary depending on the selected configuration and customer requirements.

3. Smart Attendance Device

The Smart Attendance Device is designed for educational institutions and organizations that require digital attendance management.

Depending on the selected plan, the system may include:

• Smart attendance hardware

• Admin application

• Parent application

• Cloud-based attendance management

• Real-time attendance information

• WhatsApp notifications

• IN/OUT notifications

• Test marks and performance features

• Additional customized features

Features available to a customer depend on the purchased configuration or subscription plan.

4. Software Subscription

Where applicable, software and application services are provided under a subscription model.

The standard application subscription is valid for one academic year, unless otherwise specified in the customer's order or agreement.

Subscription renewal may be required for continued access after the applicable subscription period.

5. Device Warranty

The Smart Attendance Device is provided with a 1-year limited warranty against manufacturing defects under normal usage conditions.

The warranty does not normally cover damage caused by:

• Physical damage

• Water or liquid damage

• Incorrect electrical supply

• Unauthorized modification or repair

• Improper installation or use

• Normal wear and tear

• Damage caused by accidents or misuse

Warranty claims are subject to inspection and verification.

6. Payments

Customers are responsible for making payment according to the price and terms displayed or communicated at the time of purchase.

Orders or services may be processed after successful payment confirmation.

7. Customization

Certain software, application, hardware, or service features may be customized according to customer requirements.

Additional customization may involve additional charges and delivery time.

8. Technical Support

Technical assistance may be provided for device setup, application usage, and system-related issues according to the applicable service or subscription terms.

9. Intellectual Property

The software, website content, designs, logos, graphics, source code, and other intellectual property belonging to Smart Sigma Tech Solution remain the property of Smart Sigma Tech Solution or the respective rights holder.

They may not be copied, reproduced, modified, or distributed without appropriate permission.

10. Service Availability

We aim to provide reliable services but cannot guarantee uninterrupted availability at all times.

Service availability may be affected by internet connectivity, third-party services, maintenance, hardware failure, or circumstances beyond our reasonable control.

11. Changes to Products

We may improve, modify, or update our products and services from time to time.

Changes may be made to improve functionality, security, performance, or compatibility.

Return & Refund Policy

Last Updated: September 2026

At Smart Sigma Tech Solution, we aim to provide reliable products and services. This policy explains the conditions applicable to product returns, replacements, cancellations, and refunds.

1. Physical Product Returns

The Smart Attendance Device is a physical electronic product.

Customers should inspect the package and device after delivery.

If the product is received damaged or has a manufacturing defect, the customer should contact us as soon as possible with details of the issue.

We may request photographs, videos, order information, or other details to evaluate the claim.

2. Damaged Product

If a product is damaged during delivery, the customer should notify us promptly after receiving the product.

After verification, we may provide an appropriate resolution such as repair, replacement, or refund, depending on the circumstances and availability.

3. Defective Product

If the device develops a manufacturing defect covered under warranty, the issue may be handled according to our applicable warranty terms.

4. Non-Returnable Situations

Returns or refunds may not be accepted where damage is caused by:

• Misuse or negligence

• Physical damage

• Water or liquid exposure

• Incorrect power supply

• Unauthorized repair or modification

• Improper installation

• Normal wear and tear

• Damage after delivery caused by the customer

5. Software Subscription Refunds

Software subscriptions and digital services may have different refund conditions from physical products.

Once a digital service or customized software service has been activated or delivered, refunds may be limited depending on the nature of the service and work already completed.

Any applicable refund conditions will be communicated at the time of purchase.

6. Cancellation

Customers may request cancellation before order processing or service activation.

Once a customized device, software, or service has entered production, configuration, development, or activation, cancellation may be subject to applicable charges.

7. Refund Processing

If a refund is approved, it will normally be processed using the original payment method where possible.

The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

8. How to Request a Return or Refund

Please contact us with:

• Customer name

• Order details

• Date of purchase

• Product/service name

• Reason for return or refund

• Supporting photographs/videos where applicable

Shipping & Delivery Policy

Last Updated: September 2026

This Shipping & Delivery Policy applies to physical products purchased from Smart Sigma Tech Solution.

1. Order Processing

Orders are processed after successful payment confirmation and verification of the required customer and delivery information.

Customized products may require additional preparation or configuration time.

2. Delivery

The Smart Attendance Device may be delivered to the shipping address provided by the customer during the order process.

Delivery time may vary depending on:

• Customer location

• Product configuration

• Customization requirements

• Product availability

• Courier/logistics service

• Unforeseen circumstances

The estimated delivery timeline will be communicated where applicable.

3. Shipping Charges

Shipping charges, if applicable, will be communicated to the customer before order confirmation.

4. Tracking

Where tracking is available, customers may receive shipment tracking information after dispatch.

5. Incorrect Address

Customers are responsible for providing a correct and complete delivery address and contact information.

Additional shipping charges may apply if a shipment has to be re-dispatched due to an incorrect or incomplete address provided by the customer.

6. Damaged Package

If the package appears significantly damaged at the time of delivery, customers are advised to document the condition of the package and contact us promptly.

7. Delivery Delays

Delivery timelines are estimates and may be affected by courier delays, weather, transportation issues, holidays, or other circumstances beyond our control.

8. Installation & Setup

Where installation or setup assistance is included with the purchased product, the applicable arrangements will be communicated to the customer.